Key Success Factors

2 March 2009

I had a meeting with the nursing personnel of Tuanku Ja'afar Hospital (HTJS) to discuss on issues related to nursing care. In attendance were my Deputy and a senior doctor.

It was noted that of late there were many incidents and complaints that were related to nurses in HTJS. I was disturbed by these complaints and had caled for this meeting. The objective of the meeting was to identify possible reasons and ways to overcome them.

The meeting agreed that more drastic actions and concerted efforts need to be taken by all nursing and administrative personnel. When asked to identify Key Success factors to achieve these goals they were unsure and gave vague suggestions. I then suggested the following factors that they need to internalise and disseminate among the nurses for them to move forward together:-

1. To succeed the nurses must understant that they WANT to improve and ensure all nursing procedures are adhered to
2. They must be COMMITED in order to achieve this
3. They must be SINCERE in carrying their duties at all times

Besides the 3 factors, there are also advised to internalise the 6 values that are in the S.T.A.M.P.S. concept that was launched in 2007, ie.,

• Begin our interactions with clients with a Smile
• Be graeteful and always Thank those who helped or assist us in anything
• Seek Apologies for any mistakes or inconveniences that we incurred to others
• We need to Measure our performance regularly
• Praise theose who deserved them
• Always Share our love, happiness, sorrows and pride.