Monday, March 02, 2009

Values to have to Succeed

Let me share with you some of the options / values that I believe can be of help to you if you want to succeed in anything that you do:-

  1. We need to KNOW what we want or want to do
  2. After that, we must WANT to do what we know
  3. To succeed, we have to be fully AWARE of the things we know or want to do
  4. We need to do it with COMMITMENT
  5. Finally, we need to have KNOWLEDGE in anything that we do.
"Tahu -- Mahu -- Sedar -- Komited -- Berilmu"

Key Success Factors

2 March 2009

I had a meeting with the nursing personnel of Tuanku Ja'afar Hospital (HTJS) to discuss on issues related to nursing care. In attendance were my Deputy and a senior doctor.

It was noted that of late there were many incidents and complaints that were related to nurses in HTJS. I was disturbed by these complaints and had caled for this meeting. The objective of the meeting was to identify possible reasons and ways to overcome them.

The meeting agreed that more drastic actions and concerted efforts need to be taken by all nursing and administrative personnel. When asked to identify Key Success factors to achieve these goals they were unsure and gave vague suggestions. I then suggested the following factors that they need to internalise and disseminate among the nurses for them to move forward together:-

  1. To succeed the nurses must understant that they WANT to improve and ensure all nursing procedures are adhered to
  2. They must be COMMITED in order to achieve this
  3. They must be SINCERE in carrying their duties at all times
Besides the 3 factors, there are also advised to internalise the 6 values that are in the S.T.A.M.P.S. concept that was launched in 2007, ie.,

  • Begin our interactions with clients with a Smile
  • Be graeteful and always Thank those who helped or assist us in anything
  • Seek Apologies for any mistakes or inconveniences that we incurred to others
  • We need to Measure our performance regularly
  • Praise theose who deserved them
  • Always Share our love, happiness, sorrows and pride.

Sunday, March 01, 2009

City Villa Crash!!!

Something happened today around 3 pm at City Villa Hotel in Kuala Lumpur. There was a solitary 'earthquake' around that time.

We (myself, Maryam Dayat and my 2 granddaughters) sent SKO to the hotel as she had a meeting there. While waiting for her, we decided to say our prayers.

I went to the ablution area with Nayya. She was asking me why I used the tap which was too low for me. Well you know kids at 3+ will have all kinds of questions. I gave her an acceptable answer. (I think). Knowing the place was slippery. So after the ablution, I walked slowly and tried to control my step by reaching out to an adjacent wall. But before I could my hand could the wall, I slipped and fell backwards. Luckily my head did not hit a divider there. In a split second I heard a staff of the hotel yelling someone fell and Dayat was there to assist me.

I knoew I did not hurt or break any bone because there was no extraordinary pain. I reached out my hand and Dayat pulled me up. I did not feel anything painful except for a sore left bump. As I walked slowly to the musallah, I could still hear the lady talking about the place being slippery and a lady fell last week. As I placed the prayer mat and about to say my prayer, suddenly I felt very sorrowful. I ignored the feeling and finished my prayer. Later I played with my granddaughters.

However, I could not remove that feeling. Yes, that sad feeling... I had been telling people that ever since I fell ill in May 2005, I had not slipped and fall. I had been very careful. Today I slipped and fall. Subconsciously that must really hurts me.

While waiting for SKO, I felt sleepy and Maryam noticed that. When SKo finally met us, Maryam told her what happened. I could not control my tears and told her that it's not the physical pain that hurts but my emotions. She gave me Arnica and within a few minutes I could control my feelings.

Now my emotions is not hurting anymore but my vision got hazy since then. Well, it is just a slight accident but it had made me more cautious with my steps. Perhaps the fall was more hurtful because Nayya was there witnessing her grandpa fell. Luckily she did not cry or traumatised by it. In fact she made jokes about me falling. How much I love my family....